Impact Marketing Consulting FZE LLC | Last Updated: December 2025 | Website: impactcmo.ae

These Terms of Service (“Terms”) govern your use of the website impactcmo.ae (the “Website”) and any services provided by Impact Marketing Consulting FZE LLC (“ImpactCMO”, “we”, “our”, “us”).

By accessing this Website or engaging our services, you agree to be bound by these Terms.

1. Who We Are

Impact Marketing Consulting FZE LLC

Licensed by: Ajman Nuventures Centre Free Zone

Trade Licence: 262274239888

Registered Office: BC-890263, 26th Floor, Amber Gem Tower, Ajman

Email: [email protected]

Phone: +971 56 397 5428

2. Scope of Services

ImpactCMO provides professional marketing and consulting services, including:

- Fractional CMO services

- Marketing & commercial strategy

- Digital marketing support

- Paid advertising management

- Branding and creative development

- Monthly retainer-based consulting

- Fixed project-based work

The specific scope of services, timelines, and fees for each client will be set out in a written proposal, service agreement, or scope of work (“SOW”).

3. Use of the Website

By using this Website, you agree that you will not:

- Use the Website for any unlawful purpose

- Attempt to gain unauthorised access to any part of the Website or its systems

- Interfere with or disrupt the operation of the Website

- Copy, distribute, or reuse Website content without prior written consent

We may modify, suspend, or discontinue any part of the Website at any time without notice.

4. Engagement Terms – Retainer Services

4.1 Minimum Commitment

- Retainer-based services are subject to a minimum commitment of 90 days.

4.2 Billing and Payment

- Fees are payable in advance before the start of each service month.

- For the initial start date, the billing period may be adjusted to align with the agreed commencement date.

4.3 Cancellation

- After the initial 90-day period, either party may terminate the retainer with 30 days’ written notice.

4.4 Refunds

- Retainer fees are non-refundable once payment has been received.

5. Engagement Terms – Project-Based Services

- Project-based or one-off engagements are governed by a specific SOW.

- The SOW will define the deliverables, timelines, and fees.

- Any cancellation, rescheduling, or refund terms for projects will be agreed upon between ImpactCMO and the client and documented in writing.

- Retainer terms do not automatically apply to project-based work unless explicitly stated.

6. Payment Terms

- Accepted payment method: Bank transfer.

- Currencies accepted: AED (default), USD, EUR.

Late payment charges apply as follows:

- 5% surcharge for invoices overdue by 14 days

- 10% surcharge for invoices overdue by 30 days

- 15% surcharge for invoices overdue by more than 30 days

We reserve the right to pause or suspend work on any account with overdue invoices.

Taxes, including VAT where applicable, will be charged in accordance with UAE law.

7. Client Responsibilities

Clients agree to:

- Provide timely access to relevant platforms, tools, and accounts

- Ensure advertising budgets and media spend are funded where applicable

- Provide accurate and complete information required to deliver services

- Review and approve deliverables within reasonable timeframes

- Comply with all laws and regulations applicable to their business and industry

You acknowledge that marketing and growth outcomes cannot be guaranteed, and results may vary based on market conditions and factors beyond our control.

8. Intellectual Property

8.1 Client-Owned Deliverables

- Upon full payment of all fees due, marketing materials, plans, strategies, and deliverables created specifically for the client under a SOW will become the property of the client.

8.2 ImpactCMO-Owned Materials

- Pre-existing frameworks, methodologies, templates, tools, and internal documents used in the delivery of services remain the exclusive property of ImpactCMO and are not transferred to the client.

9. Confidentiality

Both parties agree to keep confidential all non-public business, technical, financial, and operational information shared during the course of the engagement.

Confidentiality obligations continue to apply after the termination of the relationship, unless disclosure is required by law or regulatory authority.

10. Third-Party Tools and Platforms

In delivering our services, we may use third-party tools and platforms, including but not limited to:

- CRM systems (such as Go High Level)

- Analytics and tracking tools (such as Google Analytics, Meta Pixel, Hotjar)

- Advertising and marketing platforms

You acknowledge that:

- These tools are operated by third parties under their own terms and privacy policies.

- We are not responsible for outages, changes, restrictions, or data handling practices of these third parties.

11. Limitation of Liability

To the maximum extent permitted by law, ImpactCMO will not be liable for:

- Loss of profits, revenue, or anticipated savings

- Loss of business, opportunities, or reputation

- Any indirect, incidental, special, or consequential damages

- Losses arising from third-party platform failures, algorithm changes, policy changes, or technical issues

Our total aggregate liability arising out of or in connection with any services will be limited to the total amount of fees paid by the client in the 30 days preceding the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless ImpactCMO, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:

- Your misuse of the Website or services

- Your breach of these Terms

- Your violation of any applicable law or third-party rights

13. Termination of Services

We may suspend or terminate the provision of services if:

- Invoices remain unpaid beyond the agreed terms

- You breach these Terms or any applicable law

- You engage in behaviour that is unlawful, abusive, or damaging to our reputation

You may terminate services in accordance with the applicable retainer or project agreement.

Termination does not affect any accrued payment obligations or provisions that are intended to survive termination (such as confidentiality and limitation of liability).

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

Any disputes arising out of or in connection with these Terms or our services will be subject to the exclusive jurisdiction of the Dubai Courts.

15. Changes to These Terms

We may update or amend these Terms from time to time.

The updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of the Website or our services after any changes are made constitutes your acceptance of the updated Terms.

16. Contact Information

For questions or requests regarding this Privacy Policy:

Impact Marketing Consulting FZE LLC

Email: [email protected]

Phone: +971 56 397 5428